Contact Us

We welcome feedback, corrections, partnership enquiries, and general questions from our readers. Our team strives to respond to all enquiries within 48 hours during business days. Whether you have spotted an error in one of our reviews, want to suggest a casino for us to test, or have a partnership opportunity to discuss, we would be delighted to hear from you.

Please note that we are an independent review website and are not a gambling operator. We cannot process bets, handle casino account issues, or resolve disputes between players and casinos. If you are experiencing a problem with a specific casino, we recommend contacting that casino’s customer support directly.

How to Reach Us

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General Enquiries

For questions about our reviews, corrections, general feedback, or editorial matters, please email us at:

[email protected]

This inbox is monitored by our editorial team, including James Whitfield and Sarah Mitchell. We aim to respond within 48 hours on business days.

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Partnership & Advertising

For casino listing requests, advertising opportunities, affiliate programme discussions, or partnership proposals:

[email protected]

Please include your casino name, licence details, and a brief overview of what you are proposing. We review all partnership requests carefully.

What We Can Help With

Our team is happy to assist with a range of enquiries. Below are the most common types of messages we receive and how we handle them:

  • Review Corrections: If you spot inaccurate information in any of our casino reviews — whether it concerns bonus terms, payment methods, licensing details, or any other factual claim — please let us know and we will investigate and update promptly. Accuracy is fundamental to our credibility, and we genuinely appreciate readers who help us maintain it.
  • Casino Listing Requests: If you represent a licensed non GamStop casino and would like to be considered for our review list, please contact our partnerships team with your licence details, the jurisdictions you serve, and your website URL. We assess every request against our testing methodology and do not guarantee inclusion.
  • General Questions: Questions about non GamStop casinos, payment methods, bonus terms, licensing, or anything covered on our site. We are happy to point you in the right direction, though we cannot provide personalised gambling or financial advice.
  • Media Enquiries: Journalists and content creators seeking expert commentary on the UK non GamStop casino market are welcome to reach out. Our team members have extensive industry experience and are available for interviews, quotes, and background briefings.
  • Bug Reports: If you encounter any technical issues with our website, such as broken links, display problems, or accessibility barriers, please let us know and we will address them as quickly as possible.
  • Data Protection Requests: If you wish to exercise your rights under UK GDPR, including requests for data access, deletion, or correction, please email our general enquiries address. We will respond within 30 days as required by law. For full details of your data rights, please see our Privacy Policy.

What We Cannot Help With

Whilst we endeavour to be as helpful as possible, there are certain matters that fall outside the scope of what we can assist with:

  • Casino Account Issues: We are not affiliated with, employed by, or authorised to act on behalf of any casino. If you have a dispute with a casino, please contact that casino’s customer support or the relevant licensing authority.
  • Withdrawal Problems: We cannot intervene in withdrawal disputes between players and casinos. However, if you report a pattern of problems at a casino we have reviewed, we will investigate and update our review accordingly.
  • Gambling Advice: We are not qualified to provide personalised gambling, financial, or legal advice. Our content is for informational purposes only.
  • GamStop Queries: We are not connected to the GamStop self-exclusion scheme. For GamStop-related enquiries, please contact GamStop directly on 0800 138 6518 or visit www.gamstop.co.uk.
Gambling Support

If you are experiencing problems with gambling, please do not contact us for support. Instead, please reach out to these dedicated organisations who can provide professional, confidential help:

For a comprehensive list of support resources, please visit our Responsible Gambling page.

Our Editorial Policy

We maintain strict editorial independence. Casino operators cannot pay for higher rankings or more favourable reviews. Our reviews are based on genuine testing with real deposits and withdrawals. Whilst we earn affiliate commissions when readers sign up through our links, this does not influence our editorial judgement or casino ratings.

Every piece of content on this site undergoes a multi-stage review process. Casino reviews are written by James Whitfield (Senior iGaming Analyst), payment claims are verified by Tom Richards (Payment Systems Specialist), and all content is fact-checked by Sarah Mitchell (Responsible Gambling Advisor) for accuracy and responsible gambling compliance.

For more information about our team, methodology, and editorial standards, visit our About Us page or our Meet the Team page.

Response Times

We aim to respond to all enquiries within the following timeframes:

  • General enquiries: Within 48 hours on business days
  • Review corrections: Within 24 hours (we prioritise accuracy)
  • Partnership enquiries: Within 5 business days
  • Data protection requests: Within 30 days (as required by UK GDPR)
  • Media enquiries: Within 24 hours where possible

If you have not received a response within these timeframes, please resend your message as it may not have reached us.

Last updated: May 2026